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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gail Bergeron

August 20, 2024

5  out of  5
rating by Gail Bergeron
"It was a pleasure working with Xochilt during this stressful incident. She answered all of my questions and was readily available to keep me informed during this entire process."
We responded:
"Gail, First and foremost, thank you for the opportunity to meet your insurance needs. I am so glad that we were able to make the entire claims process feel a little better. Definitely not fun times when you suffer a loss. "
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Efren Rodriguez

August 19, 2024

5  out of  5
rating by Efren Rodriguez
"Thank you Ben Trujillo State Farm Agency for all your help, especially Mrs Xochilt for helping me on two claims and getting the job done, this agency was there to answer all my questions and guide me to though all the steps and made it as stress free as possible.. Thanks Again..."
We responded:
"Efren, Thank you for allowing us to meet your insurance needs. We truly appreciate the opportunity. Thank you for sharing that our dedicated claims specialist did help make the process a little better. "
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Ann Marie Sanchez

August 19, 2024

5  out of  5
rating by Ann Marie Sanchez
"Xochitl has been an absolute joy to work with from the start of my claim to then very end. Her patience is unmatched and her follow up is exemplary! She served as an advocate when I needed it and made sure all the work on my vehicle was completed and done right. Thank you!!!!"
We responded:
"Ann Marie, Thank you for entrusting us to meet your insurance needs. I am so glad we were able to make the claims process run smoothly for you. "
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viola osorio

August 16, 2024

5  out of  5
rating by viola osorio
"THE BEST SERVICE + STAFF! They’re very punctual and checked up on us several times (through text message, which was very convenient) to make sure our claim went through as needed. They are all super kind and helpful always! Highly Recommended!"
We responded:
"Thank you so much for your kind words and feedback. More importantly, thank you for the opportunity to meet your insurance needs Viola. "
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R&D Palomares

August 10, 2024

5  out of  5
rating by R&D Palomares
"Xochil has helped us work with our claim, and during the stressfull process of our vehicle theft. I really enjoy working being a client of Ben Trujillo State Farm agency. Also I want to thank Libby for being a great help to us with any questions or changes we have had to our policy."
We responded:
"FirstbI want to thank you for your continued confidence in allowing us to meet your insurance needs. I also want to say thank you for sharing such kind words about our team. "
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Brenda Olivas

May 21, 2024

5  out of  5
rating by Brenda Olivas
"I have been speaking with Xochilt regarding both my claims and she has been so helpful, considerate and very knowledgeable about the process. She explains everything so you can understand the process. She is just wonderful to talk to."
We responded:
"Brenda, I know having claims is sometimes a hard process to navigate. We try to help and make it the least painful possible. Thank you for your kind words and most importantly for allowing us to be your insurance agent. "
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ali padilla

May 16, 2024

5  out of  5
rating by ali padilla
"Very pleasant, everyone. They really care. The website is easy! Fun office!"
We responded:
"Thank you for the review Ali. Most importantly thank you for the opportunity to meet your insurance needs. "
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Will Kerkes

May 15, 2024

5  out of  5
rating by Will Kerkes
"Our agent is Libby at Ben Truillo State Farm, she has absolutely had our back on commercial, residential, and autos etc. Whether it is a claim, or a payment, Libby goes out of her way for us. She will pick up on Saturday or Sunday if need be. We have been with her for years and will continue for years to come. Thank you Libby! A+"
We responded:
"Thank you Will for entrusting Libby and our office with your insurance needs. We truly appreciate your business and we will continue to work hard to earn it in the future. "
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Perry Roelofs

May 13, 2024

5  out of  5
rating by Perry Roelofs
"A few weeks ago I filed an auto claim with State Farm due to a small accident I encountered. The State Farm crew was amazingly helpful throughout the process of getting my vehicle fixed. Locally, Xochilt was an amazing asset to the process. She was always available to assist in the process. I couldn't have asked for a better team to ensure the process went smoothly. Thanks again State Farm Team!"
We responded:
"Thank you for your kind words Perry. I am glad all went well with your claim and I would personally like to say thanknyou for allowing us to be your insurance agent."
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Diane Nordang

April 25, 2024

5  out of  5
rating by Diane Nordang
"I have been with State Farm about 25 years and very satisfied with the service I've received with every agent that has worked with me. The most recent being Crista Lee, she has gone to great lengths to help me get the best rates out there that happy to my vehicles. Always very friendly and lots of smiles. I actually followed her to Ben Trujillo when the Kent Byers office closed in Mesilla Park. There were several closer locations but I choose to stay with her. Very experienced I'm what she does. I am very thankful for State Farm all these years and will continue to use their services. Thank you State Farm and of course, you Miss Lee!!"
We responded:
"Diane, Thank for choosing us to continue meeting your insurance needs. We truly appreciate the opportunity 💙"
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Juan Chairez

April 25, 2024

5  out of  5
rating by Juan Chairez
"When I needed answers to my billing, Sandra was very helpful on getting those for me! Great office atmosphere will recommend to everyone!"
We responded:
"Juan, thank you for taking the time give us a review. We truly appreciate the opportunity to meet your insurance needs. "
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Victor Alvidrez

April 17, 2024

5  out of  5
rating by Victor Alvidrez
"Amazing and attentive customer service. Employees there always help and guide you through the insurance process regardless of fault. Highly recommend"
We responded:
"Victor, Thank you for taking the time to provide feedback and entrusting us to be your insurance agent. We truly appreciate that opportunity and look forward to serving you for many years to come. "
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Trina Walters

April 13, 2024

5  out of  5
rating by Trina Walters
"The most friendliest people, I would never go anywhere else!!!"
We responded:
"Thank you so much for your trust and kind words. "
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The Sonz of Zion

April 3, 2024

5  out of  5
rating by The Sonz of Zion
"She was very patient and is definitely not a minimalist, did the best job, couldn’t of asked for a better agent"
We responded:
"Thank you so much for your kind words and the opportunity to serve you. "
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Elena peña

March 14, 2024

5  out of  5
rating by Elena peña
"Muy buena atención al cliente rápidos y eficases"
We responded:
"Gracias por el oportunidar de servir te. "
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Sarah Ray

February 25, 2024

5  out of  5
rating by Sarah Ray
"Lee Balltzegar was so helpful! We can't say enough nice things about her! Ben was also very nice. Their rates are the best we could find anywhere on home insurance and they were very thoughtful in designing a policy that was just what we needed. Great people! Do yourself a favor and do business with them!"
We responded:
"Thank you Sarah for giving us the opportunity to serve you and your insurance needs. We truly appreciate all your kind words and looking forward to serving you for many years to come. "
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Cynthia Martinez

February 5, 2024

5  out of  5
rating by Cynthia Martinez
"The staff is really friendly and are very attentive."
We responded:
"Cynthia Thank you for your kind words and more importantly for allowing us to be your agent💙❤️💙"
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Jill Green

January 25, 2024

2  out of  5
rating by Jill Green
"I asked the agent to do one thing and the agent did something we didn't even talk about."
We responded:
"Jill, I am very sorry you had a bad experience. We looked through our entire book of business and you do not have any policies with us. I did have our regional office check and you do have policies with another State Farm Agent in town. I am sure if you give them a call they will handle whatever you need done. Respectfully, "
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Dreamer Munoz

December 6, 2023

1  out of  5
rating by Dreamer Munoz
"Do not get insurance through them. If you file a claim they will question you and make you feel like a criminal. State farm is no good. You do one claim and they drop you from using your insurance. So what's the purpose of having it. I had video and recovered my own vehicle from mc donalds where they stole it and still didn't want to pay out. Months later they paid me out and now dropped me because I filed a claim. Wow really. Can't even use my own insurance. Been warned ⚠️"
Profile photo of Popi Halvorson

Popi Halvorson

October 5, 2023

5  out of  5
rating by Popi Halvorson
"Great people"
We responded:
"Popi, Thanks for the opportunity to meet your insurance needs. We look forward to continuing to help you in the future. "
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Olga Valdes

August 30, 2023

1  out of  5
rating by Olga Valdes
"Horrible never answer the phone."
We responded:
"Olga, I am very sorry you were not able to reach us. Our office along with 1,400 other State Farm offices had computer issues today which did cause us to miss calls. My cell phone number is 575-649-0658 feel free to call if this ever happens again. Isaac will call you in the morning as soon as we open. "
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Crandall Fitness

July 13, 2023

5  out of  5
rating by Crandall Fitness
"Always been great for us"
We responded:
"Thank you for the review and most importantly for giving us the opportunity to earn your business. "
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Oscar Guerrero

June 30, 2023

5  out of  5
rating by Oscar Guerrero
"Xochilt is my insurance agent and she’s been great with the service she’s provided! Not once have I had a hard time with their staff and I would definitely recommend her!"
We responded:
"Oscar, Thank you for your kind words. We truly appreciate you taking the time to provide your feedback. We look forward to continuing to meet your insurance needs for many years to come. "
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Diana Neli Bravo

June 27, 2023

5  out of  5
rating by Diana Neli Bravo
"He sido clients de Ben Trujillo State Farm por un ańo, personalmente atendida por su agente Xochiquetzalli Palomo y llegué ahí por ella, porque antes también fui cliente de ella por varios ańos en otra compańia de seguros donde ella estuvo. Desde que conocí a Xóchitl su trato para mí fue dando especial atención a mis necesidades y tomando su tiempo para resolver mis dudas y explicar claramente el proceso y cobertura del seguro de mis carros y casa. En especial agradezco que Xóchitl habla conmigo en Espańol y porque no soy una persona que conozca mucho de seguros y pólizas y coberturas y reclamos de seguro, ella siempre usa vocabulario que yo puedo entender más fácilmente. Estoy muy contenta con el servicio que se me ofrece. Gracias"
We responded:
"¡Nos encanta ver reseñas como esta, Dian! Gracias por tomarse el tiempo para compartir su experiencia con nuestra oficina. Apreciamos su confianza depositada en nosotros para ayudarle a proteger lo más importante. Esperamos poder servirle con sus necesidades de seguro por muchos años más. Le agradecemos que sea parte de nuestra familia State Farm."
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Carolina Trejo

June 27, 2023

5  out of  5
rating by Carolina Trejo
"I am very pleased with the work that this agency does. They have outstanding workers like Xochitl Cargile. This individual goes up and beyond with her work for her clients. She is always able to answer any questions that I have and clarify any doubts that arise in regard to plan. Very Satisfied!"
We responded:
"We love seeing reviews like this, Carolina! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"